How to top up an agent account and to verify the account balance - Company Administrator

To top-up an agent account, follow the instructions below:

1. Go to Users.
2. Choose the Agent.
3. Once you have found the Agent click on Add.
4. Enter an amount by choosing between the fixed ones or by manually typing new one.
5. Confirm.
6. Click Yes and then OK.

 

For verifying the account´s balance, follow the instructions below:
1. Go to Users.
2. Choose the Agent.
3. Once you have found the Agent click on Show.
4. Click on Account Status.
5. Under the balance voice you can see the account´s balance.