HOW TO ADD USERS AND ASSIGN THEM TO A BRANCH

Admins can add users. When creating a new user, they should be assigned a branch.
Note: a report user is a user who can only see collections reports, but does not have access to any other functionalities

1. After click on Users, click here
2. Select user type to create (In your case, it will be Add Mobile Online Agent)

3. Click on the Basic button
4. Enter a username in capital letter and in a precise syntax for all users.
5. Enter the same password two times (Password must be 7 digits for Mobile online accounts e.g 1234567)
6. Enter a user email
7. Click on the arrow to select the branch to which the user will be attached from the list of branches.


8. Next click on Profile button

9. Enter the name and surname of the agent as it appears on the National Card

10. Enter a valid phone number

11. The reference refers to the element that links a customer to an agent (Example: if you enter the reference maviance_agent1 for an agent, he will only see the customers assigned to him)

12. Click here to choose who will be the agent's superior (optional)

 

13. Click on Address Menu

14. Enter the agent’s neighborhood of residence, Specify the place of reference of his or her residence

15. Enter City

16. Specify region

17. Select Country

18. Enter Zip code; it is 237

19. When you have filled in all the information, click here to save


 HOW TO VIEW AND EDIT USERS

Admins can view a list of all users in their company, and edit their details.


20. Go to Users
21. View Users details
22. Change User details



 

HOW TO TOPUP A USER'S ACCOUNT


23. Go to Users
24. Select the user whose account needs to be credited and click Add in front of his name


25. Select the amount in the list or enter your own in the case Amount
26. Confirm here
27. Another confirmation is required
28. Or you can cancel the transaction