This user guide is intended for users of Smobilpay and covers the following help desk aspect: Float management request, Purchase/ payment status request, technical support. To access Smobilpay service desk is as follows

  1. Access smobilpay support by searching the link in the address bar of your browser support.cm.smobilpay.com

2. Search a particular problem or question

3. Open a ticket or create a ticket

4. Smobilpay user guide

5. Continuation of user guide

6. Click on the read more icon to create a ticket

7. Click to open a ticket

8. Search bar

9. Smobilpay service desk

10. mavaiance help desk

11. Recently accessed on help desk

12. Click to raise a smobilpay service desk request

13. Request on float management

14. Purchase/payment service request

15. Technical support

16. Click on request float management

17. Summary of request

18. Company name or ID

19. Phone number

20. Attachment of file or proof of transaction

21. Description of issue

22. Send request/ cancel request

23. Click on purchase/ payment request.

24. Summary of request

25. PTN

26. Description of request

27. Attachment of file or proof of transaction

28. Company name/ ID

29. Phone number

30. Username

31. Send or cancel request

32. Technical support: need help with installing applications, configuring and troubleshooting

33. Summary of request

34. Components

35. Phone number

36. Description of request

37. Company name/ ID

38. Username

39. Attachment

40. Send or cancel request