smobilpay help desk.
This user guide is intended for users of Smobilpay and covers the following help desk aspect: Float management request, Purchase/ payment status request, technical support. To access Smobilpay service desk is as follows
![](../mpayug/1660616731/image-20201222-080224.png)
Access smobilpay support by searching the link in the address bar of your browser support.cm.smobilpay.com
![](../mpayug/1660616731/image-20201222-081255.png)
2. Search a particular problem or question
3. Open a ticket or create a ticket
4. Smobilpay user guide
![](../mpayug/1660616731/image-20201222-081818.png)
5. Continuation of user guide
![](../mpayug/1660616731/image-20201222-082612.png)
6. Click on the read more icon to create a ticket
![](../mpayug/1660616731/image-20201222-082753.png)
7. Click to open a ticket
![](../mpayug/1660616731/image-20201222-083120.png)
8. Search bar
9. Smobilpay service desk
10. mavaiance help desk
11. Recently accessed on help desk
![](../mpayug/1660616731/image-20201222-083433.png)
12. Click to raise a smobilpay service desk request
![](../mpayug/1660616731/image-20201222-083853.png)
13. Request on float management
14. Purchase/payment service request
15. Technical support
![](../mpayug/1660616731/image-20201222-084242.png)
16. Click on request float management
![](../mpayug/1660616731/image-20201222-084539.png)
17. Summary of request
18. Company name or ID
19. Phone number
20. Attachment of file or proof of transaction
21. Description of issue
22. Send request/ cancel request
![](../mpayug/1660616731/image-20201222-090024.png)
23. Click on purchase/ payment request.
![](../mpayug/1660616731/image-20201222-085714.png)
24. Summary of request
25. PTN
26. Description of request
27. Attachment of file or proof of transaction
28. Company name/ ID
29. Phone number
30. Username
31. Send or cancel request
![](../mpayug/1660616731/image-20201222-090640.png)
32. Technical support: need help with installing applications, configuring and troubleshooting
![](../mpayug/1660616731/image-20201222-091248.png)
33. Summary of request
34. Components
![](../mpayug/1660616731/image-20201222-091558.png)
35. Phone number
36. Description of request
37. Company name/ ID
38. Username
39. Attachment
40. Send or cancel request